Important: Please allow up to 10 minutes for your new credits to show here. If they still don't show after that, please email firstname.lastname@example.org.
Frequently Asked Questions
What is a video credit?
Each video credit allows you to upload up to 5 minutes worth of video to be processed. If you'd like to submit videos longer than 5 minutes, it will simply use more than 1 credit. For example, if your video is between 5 and 10 minutes, you'll use up 2 credits. Or if your video is between 10 and 15 minutes long, you'll use up 3 credits... etc.
Do my unused credits roll over?
Yes they do! But only for up to 6 months.
So for example, say you're signed up for the Social Plan, where you get 10 credits per month. If you only use 4 of your 10 credits this month, the remaining 6 credits will roll over to the next month, which will then give you 16 credits for that month.
Please note though, that once you close your account, any remaining credits in your account expire as well.
Do you also trim or edit the videos?
Yes and no...
What We CAN Trim
Yes, we CAN trim out the start and end of your video to remove any unwanted bits of your recording.
What We Can NOT Trim
However, we CAN NOT trim out multiple parts out of your video. The variables for this kind of work is just too great for this service, so we politely ask that you get this kind of editing done elsewhere, or follow some of our tutorials inside our members area for doing this easily yourself, before submitting your video.
Do you also trim or edit the videos?
So, in general, we can certainly trim out the start and end of your video to remove any unwanted bits, for example when you hit the start and stop button for your recording.
However, unfortunately we can't trim out small clips from longer videos - for example, trimming out a 1 minute clip from a 15 minute clip.
Our service is not quite setup for this kind of work just yet, so we kindly ask for you to only submit the clips you'd like us to fully process. Here's a quick tutorial that shows you how to quickly and easily trim out any clips from your video using Quicktime. It's free and it's easy to use.
Can these kind of videos help me get more views and traffic?
Yes… when you do it right!
It really depends on your content.
The better your content, the better chance people will want to share it with their friends, and hence getting your more views and traffic. But with captions, and especially when using our meme type templates, it us MUCH easier to engage people on social media.
The reason for this is because most people have their video sets to autoplay on their social media streams. Which means that they will automatically be engaged with your content, even when the sound is turned off. But yeah, you still have to make sure you create good quality content!
How long does it take to get my video back?
We try our best to get your video back, with the captions burned in within around 24 hrs during business days. Sometimes there may be delays due to unexpected heavy load times, for example when we might get a sudden spike in orders to an outside promotion.
If you’re concerned about your video taking too long, just send us an email at email@example.com or use our handy chat feature at the bottom right of this page, so we can escalate the issue for you.
Do you really offer a money back guarantee?
We sure do, but only for the most recent month that you're a paying member for.
Of course we will do everything we can to get your video 100% as promised in our marketing materials. And if we can’t do that, we’ll just offer you a refund, no probs.
How do I submit my video?
It’s easy to submit a video that you’d like us to caption for you.
All you need is to upload your video to any of the popular cloud based file sharing services, and then just paste your link in the customization form under step 2 in the process.
We do recommend Dropbox as this works well with our system and will mean a more speedy response from our team so you get your video back faster.
But you can use any service of your choice of course. As long as you send us the link where we can download your video, we’re all good!